Friendliness exceeds any we have had anywhere and we travel a lot and to excellent properties including Ritz properties and places like Broadmoor in Colorado.  Thank you for a wonderful visit.

I worked as a controller in the Hotel business for 25+ years. Your entire staff has the best attitude of any hotel I have seen. Your customer service is the absolute best! Extremely comfortable bed and nice linens. We will be back, and tell everyone we know! Thanks!

Your service was excellent. Top of the line service. Feels good that I could travel so far from hotel and be treated so great. All of your staff that I had the opportunity to meet was excellent. Thanks for such a wonderful stay! Treat your entire team with something special and give them thanks for everything. Keep up the great hospitality.

Everyone was extremely helpful, went above and beyond. We felt right at home and well cared for. We will be recommending this place for vacation to all our friends and family in the area and hope to return for a romantic weekend. Thank you to everyone for being so friendly with us.

The outstanding strength of your hotel is the gracious and positive attitude of your staff. They are efficient with a smile. Food is great - Love the place. My home in Memphis!

I've been in the hospitality business for forty years in Austin, Texas and I've never seen better service personnel, cleaner facilities or tasted better food. And two more days to go!

I have never been in a facility where every employee asked me how my day was and if I needed anything, all with a smile on their face. This was by far the most pleasant experience I have ever had at any hotel! I will be back to experience it again. Thank you!

My family and I really enjoyed our stay. The view from the roof was great. The food from room service was excellent, and every employee that we came in contact with was very polite and helpful. We were very impressed and will definitely be back. Thanks!!

Excellent staff - everyone we met was exceptional, even those met in the hall as they were leaving their shifts - Always speaking to you. Very impressive. Staff/Valet Staff very welcoming and helpful. Definitely will stay with you again.

You have an outstanding world-class hotel. I intend to recommend it highly. I'd like to mention that the room service attendant was truly an exceptional person, nice conversation, she loves and is perfect for the hospitality business.

Excellent staff. One of the best hotel stays we have experienced. Thank you very Much.

Love this place!! Staff is fantastic. Hotel is beautiful. Room - exceptional. Thank you!

We had the "Romance" package. The flowers and petals were absolutely beautiful! The chocolate covered strawberries were huge & delicious! The room & bathroom were so warm and inviting. We look forward to staying again (even though we live in Memphis) and will recommend The Madison to all our friends!

You're staff was excellent!!! They made the difference, starting with the call made to me to confirm my reservation. The front desk staff was very professional and made us feel at home. Everybody greeted us with a smile every time we entered or left the hotel. You're people and their attitude are what will make us come back and the reason we would choose The Madison over the Westin (stayed there the last time we visited Memphis).

Once again, the staff provided outstanding service. I will continue to recommend this hotel to colleagues. Thanks.

I was "Eloise at the Plaza" - felt like royalty and treated in a personal, yet respectful manner. I liked especially being known by name and how I liked my tea, etc. Especially dining staff, manager and hostess - fabulous! Of course I will return. P.S. Loved the Valentine Treats!

Great place to stay. Great staff - very personal. We stay in Memphis once a year and this is the place we always choose.

Thank you so much. Our experience was incredible! Everyone was so nice. Thanks for a great stay!

I have been staying at your hotel for the past couple of weeks. Unfortunately, I've been a little absent minded and I wanted to let you know what tremendous assistance I received from some of your staff. First, last Thursday, I left my can and home keys at the hotel. The Bell Manager located them for me and then personally ran them out to me at the airport in time to catch my flight. On Sunday, at 5:45 p.m. we returned and I suddenly realized I had not packed any shirts. I am an attorney and had to be in court the following morning at 9:00 a.m. The two concierge ladies immediately called Brooks Brothers and got through about eight minutes before they closed. They arranged for me to have shirts delivered to the hotel that night. Before getting that in place, they assured me that if necessary they would personally make sure that I had a shirt for the morning and that one of them would stop at a men's shop on Monday on the way to work the next morning to get me whatever else I needed. I've stayed at many top hotels, (the Carslyle in New York, the Fairmont in Boston, the Ritz in Paris, etc.) but I have never had employees extend themselves to this degree before. Everyone at the hotel has been terrific and I thought these folds deserved a little extra recognition. We will likely return to Memphis in September and look forward to staying with you again.